Streamlining North Dakota's Land Management System
Modernizing a critical land management platform used to manage billions in state trust assets
Problem
The Department of Trust Lands relied on a legacy land management platform that lacked integration with critical systems, required extensive manual intervention, and created operational inefficiencies across the organization. The challenge was to design a modern, intuitive experience that supported complex land management processes while reducing administrative burden and improving access to information.
My Role
I led the end-to-end UX design of North Dakota's Land Management System, partnering with business analysts, developers, and client stakeholders to transform a complex, paper-based platform into a modern digital experience. My work spanned user research, workflow design, information architecture, interaction design, and implementation across the entire portal.
Process
01 — Discovery
Conducted 60+ hours of stakeholder interviews, reviewing every page and field across the portal to eliminate unnecessary complexity and uncover opportunities to simplify the user experience.
02 — Workflow Design
Redesigned 36 end-to-end workflows across applications, profile management, messaging, royalty reporting, payment history, and user administration to streamline complex business processes and improve efficiency.
03 — Interface Design
Designed 90+ high-fidelity wireframes spanning every page, modal, and interaction across the portal, transforming complex workflows into intuitive, role-based experiences.
04 — State Design
Designed 25+ application experiences across blank, in-progress, submitted, approved, and read-only states, creating a consistent and predictable experience throughout the system.
05 — Cross-Functional Collaboration
Worked alongside business analysts, developers, and client stakeholders to iterate on designs, align technical requirements, and ensure solutions were ready for implementation.
06 — Implementation
Delivered production-ready designs that served as the blueprint for the Microsoft Power Apps build, supporting a seamless transition from design to development.
Solution
The solution transformed a complex, paper-based land management system into an intuitive digital experience spanning 36 end-to-end workflows and 25+ application experiences. Clear navigation, guided workflows, and role-based interactions made complex tasks easier to complete while improving access to critical information across the portal.
Outcome
The project transformed the Department's legacy, paper-based land management system into a centralized digital platform that streamlined operations and reduced reliance on manual processes. Successfully implemented in Microsoft Power Apps and launched as a live public-facing website, the solution modernized how trust land assets are managed and established a scalable foundation for future growth.
Feedback
Thank you for all your efforts on the North Dakota - Department of Trust Lands portal engagement. This phase of the project would not have been a success without your dedicated high-quality output, extra hours, input, and collaboration. Fantastic job!
[Name redacted]
UX Senior Manager
Thanks for all the hard work to get through all the wireframes for ND. It was a lot of work over a short amount of time and your quick turn arounds were greatly appreciated. You also did a great job presenting the wireframes to the client.
[Name redacted]
Technical Lead