Optimizing Behavioral Health Reporting System
Transforming manual reporting into a streamlined digital experience for Oregon’s behavioral health partners.
Problem
Oregon Health Authority's legacy behavioral health reporting platform created friction at every stage of the reporting process, from manual data submissions and inconsistent workflows to confusing navigation and accessibility barriers. These challenges slowed reporting, increased the potential for errors, and made it difficult for behavioral health providers and OHA staff to efficiently complete critical reporting tasks, highlighting the need for a modern, unified solution.
My Role
As the UX Designer, I conducted usability assessments, synthesized findings into strategic recommendations, and created design concepts to modernize the behavioral health reporting experience. I partnered closely with client stakeholders and cross-functional teams to validate solutions, build alignment, and translate user needs into actionable design direction..
Recommendation Examples:
Process
I approached the project by first identifying where users were struggling through research, stakeholder feedback, and accessibility assessments. From there, I prioritized the highest-impact opportunities and designed scalable solutions that simplified complex workflows, improved navigation, and made the experience more efficient and accessible.
Solution
Leveraging the usability findings and approved recommendations, I created high-fidelity designs that transformed the portal into a more intuitive, accessible, and cohesive experience. The proposed enhancements were prioritized and implemented in collaboration with the development team, balancing user needs with technical feasibility and delivery timelines.
Before
After
Outcome
The project transformed research insights into tangible improvements that enhanced the overall portal experience for behavioral health partners and OHA staff. Through stakeholder alignment and successful implementation, the project demonstrated the value of user-centered design in driving modernization efforts across the platform.
Feedback
Mehar has interacted with and presented very well to the client and EY team, and her usability observations, findings deliverables, and visual concepts have been well executed. As such, she has instilled an immediate sense of confidence in the UX team's ability to execute on the engagement, and has helped to secure the clients approval to move foward with the recommended improvements.
[Name redacted]
UX Senior Manager
From the outset, Mehar showcased a high level of proficiency in handling UI/UX tasks, delivering exceptional designs that not only met but exceeded OHA expectations. Her creativity and attention to detail have greatly enhanced the overall user experience of the product, garnering positive feedback from the client. Mehar's notable strength lies in her ability to seamlessly interact with the client team. She consistently demonstrated effective communication and interpersonal skills, fostering a positive and collaborative environment. Mehar's engagement with OHA not only ensured the successful implementation of UI/UX elements but also strengthened our client relationship.
[Name redacted]
Project Manager